Payment Policy

Effective Date: 18 July 2025 (last updated: 26 August 2026)

SYNAPSE SPARK STUDIO LTD (“we”, “us”, “our”) operates the TasteSparks platform. This Payment Policy explains how payments, account balances, and transactions are handled when you use our services.

1. Credit-Based System

TasteSparks runs on a single credit balance. Credits are bought with a card, in pre-set packs or custom amounts, and are then spent on everything the platform provides: the AI recipe tools, Chef Help, and the courses and other digital products in the shop. Shop items display an EUR price alongside the credits they cost; checkout deducts those credits from your balance rather than taking a second card payment.

2. Payment Methods

We accept the following payment methods for buying credits (which is how every purchase on TasteSparks is ultimately paid for):

• Visa
• Mastercard

All card payments are processed securely through our payment provider with 3D Secure authentication where required by your card issuer.

3. Currencies

TasteSparks accepts payments in select currencies: Euro (EUR), Polish Złoty (PLN), Czech Koruna (CZK), US Dollar (USD), UAE Dirham (AED), and Azerbaijani Manat (AZN). Prices are denominated in EUR and shown converted at the most recent exchange rates for your region.

All payments are processed in currencies available on the website (EUR, PLN, CZK, USD, AED, AZN). Currency conversion is handled by your bank or card issuer.

4. Pricing

Credit packs are available at the following rates (prices in EUR):

• Starter — 50 credits for €9.99
• Standard — 150 credits for €24.99
• Pro — 500 credits for €69.99

Custom credit amounts (20–5,000 credits) may also be purchased with volume discounts applied automatically for larger quantities.

5. Security

All transactions are encrypted using 256-bit SSL technology. Card details are never stored on our servers. We use 3D Secure (3DS) verification for an additional layer of security where supported by your card issuer.

6. Refunds

All sales are final. Credits added to your account are non-refundable and non-transferable, except where required by applicable law or in cases of verified technical failure on our part. Where a UK/EU consumer would otherwise have a statutory 14-day withdrawal right, that right does not apply once you have spent credits on a digital product, AI generation, or Chef Help request — by doing so, you expressly request and consent to immediate performance, and acknowledge you lose the right to withdraw once that digital content or service has been fully delivered. Where a refund is approved, it is returned to the original payment method used for the purchase. For refund requests, please contact us at info@tastesparks.io.

7. Failed Transactions

If a payment is declined or fails, no credits will be added to your account and no charge will be applied. If you believe a charge was made in error, please contact your bank or reach out to us at info@tastesparks.io.

8. Contact Information