Refund & Cancellation Policy

Effective Date: 18 July 2025 (last updated: 26 August 2026)

SYNAPSE SPARK STUDIO LTD (“we”, “us”, “our”) operates the TasteSparks platform. This Refund & Cancellation Policy brings together the refund and cancellation terms that also appear in our Terms & Conditions and Payment Policy, so they are easy to find in one place.

1. All Sales Are Final

All sales are final. Credits added to your account, and access granted to digital products, are non-refundable and non-transferable once purchased or spent, except where a refund is required by applicable law or in cases of verified technical failure on our part. Where a refund is approved, it is returned to the original payment method used for the purchase.

2. Statutory 14-Day Withdrawal Right

Where a UK/EU consumer would otherwise have a statutory 14-day withdrawal right, that right does not apply once you have spent credits on a digital product, AI generation, or Chef Help request. By spending credits you expressly request and consent to immediate performance, and acknowledge that you lose the right to withdraw once that digital content or service has been fully delivered.

3. Cancelling a Chef Help Request

Credits for a Chef Help request that is cancelled before a chef begins working on it are returned to your account balance automatically. Once a chef has started the request, the credits for that request are treated as spent.

4. Technical Failures

If you experience a verified technical failure on our part that prevents you from accessing a product or service you have paid for, please report it to us so we can investigate and, where appropriate, restore access or approve a refund.

5. How to Request a Refund

For refund requests or to report a technical issue, please contact us at info@tastesparks.io. This policy does not affect any rights you have under applicable consumer-protection law.